SHIPPING POLICY

Last updated: August 3, 2026

Thank you for shopping with PeachMoonCreek™ LLC, home of Sugafoot Sweet by PeachMoonCreek™LLC.

Our physical merchandise is created through a print-on-demand model. This means that most physical products are not manufactured, stored, packaged, or shipped directly by PeachMoonCreek.

Each eligible physical product is made especially for you after your order is placed. We partner with Printify, a third-party print-on-demand platform whose independent Print Providers manufacture, package, and ship products on our behalf.

This Shipping Policy explains how production, fulfillment, shipping, tracking, delivery issues, and customer support are handled.

1. Print-on-Demand Fulfillment

PeachMoonCreek is a print-on-demand brand.

We create and license the artwork and product designs sold through our store. Printify and its participating Print Providers handle the physical production and fulfillment of our merchandise.

Depending on the product ordered, a Print Provider may:

• Print or manufacture the product

• Package the completed product

• Select or use an available shipping carrier

• Generate the shipping label

• Transfer the package to the carrier

• Provide tracking information when available

PeachMoonCreek does not personally operate the printing facility, warehouse, postal service, or shipping carrier responsible for an order.

Orders may be fulfilled from different facilities depending on the product, product availability, customer location, production capacity, shipping destination, and Print Provider assigned to the item.

2. Our Role as the Store

Although our third-party partners perform physical production and shipping, PeachMoonCreek remains your point of contact regarding purchases made through our store.

Customers should contact PeachMoonCreek rather than contacting a Print Provider directly.

When appropriate, we will communicate with Printify or the applicable Print Provider, review available order information, and submit eligible production or shipping claims on the customer’s behalf.

Our ability to provide a replacement, refund, reprint, shipping adjustment, or other resolution may depend on:

• The nature of the problem

• The information supplied by the customer

• The status of the order

• The applicable Print Provider’s findings

• The shipping carrier’s records

• Printify’s eligibility requirements

• Our Refund Policy

• Applicable law

3. Production Time

Production time is separate from shipping time.

After payment is successfully processed and an order is submitted for fulfillment, the Print Provider begins preparing the product. Because items are made to order, production must be completed before the product can be shipped.

Estimated production times may vary depending on:

• The type of product

• The selected Print Provider

• Product availability

• Order quantity

• Seasonal demand

• Holidays

• Equipment or facility conditions

• Quality-control requirements

• Other circumstances affecting production

Most orders are expected to enter shipment after production is completed, but production estimates are not guaranteed completion dates.

Orders containing multiple products may have different production times.

4. Order Processing

Orders are generally submitted to Printify after payment authorization and order review.

Orders may be delayed or placed on hold when:

• Payment has not been completed

• The shipping address appears incomplete or invalid

• A product is unavailable

• A design or product requires review

• The order is flagged for fraud or security concerns

• The Print Provider is experiencing a production delay

• Additional customer information is needed

Customers should monitor the email address used at checkout in case we need to contact them about an order.

5. Order Changes and Cancellations

Customers are responsible for carefully reviewing all order information before completing checkout, including:

• Product

• Size

• Color

• Quantity

• Personalization

• Shipping address

• Email address

Because print-on-demand products are sent into production after an order is placed, we cannot guarantee that an order can be changed or canceled.

A cancellation or change request must be submitted as quickly as possible to:

support@peachmooncreek.com

Submitting a request does not guarantee that the change or cancellation can be completed.

Once an order has entered production, we may be unable to change or cancel it because materials, labor, printing, and fulfillment services may already have been assigned to the order.

Approved cancellations and refunds are governed by our separate Refund Policy.

6. Shipping Time

Shipping time begins after production has been completed and the package has been transferred to the shipping carrier.

The estimated delivery period shown on a product page, during checkout, in an order confirmation, or through tracking is an estimate only.

Estimated delivery dates are not guaranteed arrival dates.

Delivery may be affected by circumstances outside PeachMoonCreek’s direct control, including:

• Carrier delays

• Weather

• Natural disasters

• Holidays

• Labor disruptions

• Customs processing

• Transportation interruptions

• Incorrect or incomplete addresses

• High seasonal demand

• Regional service disruptions

• Package inspections

• Events affecting a Print Provider or carrier

Production time and shipping time should always be considered separately when estimating when an order may arrive.

7. Shipping Rates

Shipping charges are calculated based on factors that may include:

• Product type

• Product quantity

• Print Provider

• Package size or weight

• Shipping destination

• Selected shipping method

• Fulfillment location

• Carrier pricing

Available shipping rates are displayed during checkout before payment is completed.

Shipping charges may be applied separately when products in the same order are fulfilled by different Print Providers or shipped in separate packages.

Promotional or free-shipping offers apply only under the specific terms stated with the promotion.

8. Shipping Carriers

The shipping carrier may be selected by Printify or the Print Provider responsible for fulfilling the order.

PeachMoonCreek does not personally select, employ, or control every carrier used by each Print Provider.

Carrier availability may vary by:

• Print Provider

• Product

• Fulfillment location

• Destination

• Shipping method

• Current carrier capacity

Once the carrier accepts the package, the carrier controls its physical transportation and delivery.

PeachMoonCreek cannot direct the carrier’s daily operations, delivery routes, scanning practices, weather decisions, or local delivery procedures.

9. Multiple Packages

Products purchased within the same order may be produced at different facilities.

As a result:

• Items may arrive in separate packages

• Packages may have different tracking numbers

• Products may arrive on different dates

• Different carriers may deliver different portions of the order

• Separate shipping charges may apply

Receiving one package does not necessarily mean that the entire order has been delivered.

Customers should review all available shipment notifications and tracking numbers before reporting an item as missing.

10. Tracking Information

When tracking is available, it will generally be sent to the email address provided at checkout after the package has shipped.

Tracking information may also be available through the customer’s order-status page or store account.

Tracking may take several business days to update after a shipping label is created or after the order is marked as shipped.

A “label created,” “pre-transit,” or similar status may mean that the shipping label has been generated but the package has not yet received its first carrier scan.

Some shipping methods or Print Providers may offer limited tracking or no door-to-door tracking.

PeachMoonCreek does not control how frequently a carrier scans or updates a package.

11. Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Before completing checkout, customers should confirm:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number, when requested

PeachMoonCreek is not responsible for delivery problems caused by information incorrectly entered by the customer.

If an incorrect address is reported before production or shipment begins, we will attempt to request a correction. We cannot guarantee that Printify, the Print Provider, or the carrier will be able to update the address.

Additional production or shipping charges may apply when an order must be reproduced or reshipped because the customer provided an incorrect or incomplete address.

12. Undeliverable and Returned Packages

A carrier may return a package to the sender when:

• The address is incorrect or incomplete

• The recipient is unavailable

• Delivery is refused

• The package is not collected

• The location is inaccessible

• The carrier cannot verify the address

• Customs requirements are not completed

Packages are generally returned to the Print Provider or another facility designated by the fulfillment partner, not to PeachMoonCreek’s business address.

Customers should not mail products to the return address shown on a package without first receiving written instructions from PeachMoonCreek.

An address printed on a shipping label is not automatically an approved customer-return address.

If a package is returned because of customer-provided address information, refusal, failure to collect the package, or another customer-related delivery issue, additional charges may be required to reproduce or resend the order.

13. Delayed Shipments

A package is not automatically considered lost because tracking is delayed or has not recently updated.

Carrier scans may be delayed during:

• Peak seasons

• Weekends

• Holidays

• Severe weather

• Customs processing

• Transfers between carrier facilities

• Local delivery disruptions

Customers should allow the estimated delivery window and any reasonable carrier processing period to pass before reporting an order as lost.

When a shipment appears unusually delayed, PeachMoonCreek may review the tracking history and request additional information from Printify, the Print Provider, or the carrier.

We cannot guarantee that a carrier investigation will produce a specific outcome or completion date.

14. Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

• Confirm that the shipping address on the order is correct

• Check all entrances, porches, gates, garages, mailrooms, and parcel lockers

• Ask household members whether they accepted the package

• Check with neighbors

• Contact apartment, condominium, or building management

• Allow up to two additional business days for an early delivery scan

• Contact the shipping carrier for delivery details

A carrier’s delivered status may include delivery to a mailbox, parcel locker, reception desk, leasing office, front desk, household member, authorized agent, or another location the carrier considers secure.

PeachMoonCreek will reasonably assist with reviewing the order and available tracking information. However, we do not guarantee replacement or reimbursement for every package that the carrier has confirmed as delivered.

Suspected package theft should be reported to the carrier and, when appropriate, local authorities.

15. Lost Packages

A package may be treated as potentially lost when it has exceeded the expected delivery period and the tracking history indicates that delivery is unlikely to occur.

Eligibility for a replacement or refund may depend on:

• Carrier tracking

• Delivery confirmation

• Shipping address accuracy

• Printify’s determination

• Print Provider records

• The date the issue was reported

• Whether the shipping method included tracking

• Whether the loss occurred before or after confirmed delivery

Customers must contact us promptly at:

support@peachmooncreek.com

Please include the order number, recipient name, shipping address, and a description of the issue.

We may require the customer to cooperate with a carrier investigation or complete additional documentation before a resolution can be issued.

16. Damaged, Defective, or Incorrect Products

Shipping damage, manufacturing errors, and incorrect products should be reported through our Refund Policy process.

Customers should contact PeachMoonCreek within 30 days of delivery and provide:

• The order number

• A description of the problem

• A clear photograph of the entire product

• Close-up photographs showing the damage or defect

• A photograph of the packaging

• A photograph of the shipping label, when requested

Photo or video evidence may be required so that we can submit the issue to Printify or the applicable Print Provider.

Customers should retain the product and packaging until the claim has been reviewed.

An eligible claim may result in a reprint, replacement, refund, or another appropriate resolution.

Do not return a damaged or defective product unless PeachMoonCreek provides written return instructions.

17. Missing Items

Before reporting a product as missing, customers should check whether the order was divided into multiple shipments.

If all expected packages have been delivered and an item is still missing, contact us at:

support@peachmooncreek.com

Please include:

• The order number

• The missing product

• Photographs of the products received

• Photographs of the packaging

• A photograph of the shipping label

We will review the order and submit an eligible issue to the fulfillment partner when appropriate.

18. International Shipping

International shipping availability depends on the product, Print Provider, destination, and carrier restrictions.

International orders may experience longer production or delivery times due to:

• Customs processing

• Border inspections

• Import restrictions

• Local carrier delays

• Regional transportation conditions

• Public holidays

• Documentation requirements

Delivery estimates do not include guaranteed customs-processing times.

19. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling charges, or other government and carrier fees.

Unless checkout expressly states that these charges have been prepaid, the customer is responsible for paying them.

PeachMoonCreek does not determine, collect, control, or guarantee the amount of every customs or import charge imposed by a destination country.

Customers are responsible for confirming that a product may be lawfully imported into their destination.

Refusing a package because of customs charges may result in the package being abandoned or returned. Original shipping charges and customs-related fees may not be refundable.

20. Shipping Restrictions

Some products cannot be shipped to every country, territory, military location, postal box, or restricted address.

Available destinations may change because of:

• Carrier limitations

• Government sanctions

• Legal restrictions

• Product limitations

• Print Provider availability

• Regional disruptions

We reserve the right to cancel and refund an order that cannot lawfully or reasonably be fulfilled to the address provided.

21. Delivery Deadlines and Special Occasions

Customers should order well in advance of birthdays, holidays, travel dates, events, celebrations, or other deadlines.

PeachMoonCreek does not guarantee delivery by a particular date unless we expressly provide a written delivery guarantee for that specific order.

An estimated arrival date is not a guaranteed event-delivery commitment.

Refunds are not automatically issued solely because a product arrives after a customer’s personal deadline when the order was otherwise produced and delivered within a reasonable timeframe.

22. Customer Service

All customer questions regarding orders placed through PeachMoonCreek should be sent to PeachMoonCreek.

Please do not attempt to contact a Printify Print Provider directly. Print Providers manufacture products for merchants and generally do not provide direct retail support to our customers.

For shipping assistance, contact:

PeachMoonCreek LLC.
Sugafoot Sweet by PeachMoonCreek™
Email: support@peachmooncreek.com
Website: peachmooncreek.com
Business location: Georgia, United States

Please include your order number in all order-related correspondence.

23. Limitation of Control

PeachMoonCreek designs and sells the products offered through our store but does not personally operate the independent manufacturing facilities or shipping carriers used to fulfill print-on-demand orders.

We are not responsible for controlling the internal operations, personnel, equipment, routes, scans, transportation schedules, weather decisions, customs procedures, or delivery practices of Printify, individual Print Providers, government agencies, or independent shipping carriers.

However, we will provide reasonable customer support, review eligible concerns, and communicate with our fulfillment partners when appropriate.

Nothing in this Shipping Policy excludes or limits any responsibility or customer right that cannot lawfully be excluded or limited.

24. Related Policies

This Shipping Policy should be read together with our:

• Refund Policy

• Terms of Service

• Privacy Policy

• Legal Notice

If another policy contains more specific terms regarding refunds, returns, defective products, cancellations, or intellectual property, the more specific provision will govern to the extent permitted by law.

25. Policy Changes

PeachMoonCreek may update this Shipping Policy to reflect changes in our products, Printify services, Print Providers, carriers, destinations, store practices, or legal obligations.

Changes become effective when the revised policy is posted on our website unless another effective date is stated.

The “Last updated” date at the top of this page identifies the most recent revision.