Legal notice

Products and Services

PeachMoonCreek sells digital products and physical merchandise.

Digital products may include downloadable artwork, printable materials, templates, activity pages, coloring pages, digital books, design assets, recipes, educational materials, and other electronically delivered content.

Physical products may include apparel, drinkware, stationery, stickers, blankets, accessories, books, home goods, gifts, and other merchandise. Many physical products are produced only after an order is placed and may be manufactured, printed, packaged, and shipped by third-party production and fulfillment partners.

Each product listing will identify whether the item is digital or physical. Customers are responsible for reviewing the complete product description before purchasing.

Print-on-Demand Products

Certain physical products sold through PeachMoonCreek are made to order through independent print-on-demand production partners.

When a customer places an order, order information necessary for production and delivery may be transmitted to the applicable fulfillment provider. The provider may print, manufacture, package, and ship the product directly to the customer.

Because these products are created after purchase, production begins shortly after an order is accepted. Changes or cancellations may not be possible once an order has entered production.

The use of a third-party fulfillment provider does not change the customer’s relationship with PeachMoonCreek. Questions or concerns regarding an order should be directed to PeachMoonCreek using the contact information provided in this notice.

Production and Shipping

Production time and shipping time are separate.

The production period is the time required to manufacture or print an item. Shipping time begins after production has been completed and the order has been transferred to the carrier.

Production and delivery estimates shown on our website, during checkout, or in an order confirmation are estimates only and are not guaranteed delivery dates. Delivery may be affected by carrier delays, weather, holidays, customs processing, labor disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Physical products within the same order may be produced by different fulfillment partners and may arrive in separate packages.

Customers are responsible for providing a complete and accurate shipping address. PeachMoonCreek is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete information supplied by the customer.

Product Appearance and Sizing

We make reasonable efforts to represent our products accurately. However, the appearance of printed merchandise may vary slightly from digital mockups or on-screen previews.

Variations may include differences in:

  • Color, saturation, brightness, or contrast

  • Print size, alignment, or placement

  • Material texture or finish

  • Garment construction or measurements

  • Monitor, device, printer, or lighting display

Minor production variations that do not materially affect the function or overall design of the product are not necessarily considered defects.

Apparel sizing can differ by product style, manufacturer, or production partner. Customers are responsible for reviewing the size chart provided in the applicable product listing before placing an order.

Damaged, Defective, or Incorrect Products

Customers should inspect physical products promptly after delivery.

A customer who receives an item that is damaged, defective, materially misprinted, or different from the item ordered should contact PeachMoonCreek at sugafootsweet@peachmooncreek.com within  14 days after confirmed delivery.

The customer may be asked to provide:

  • Their name and order number

  • A description of the problem

  • Clear photographs of the entire product

  • Close-up photographs showing the damage or printing issue

  • Photographs of the packaging and shipping label

After reviewing the claim, PeachMoonCreek may provide a replacement, correction, store credit, or refund when appropriate and as required by applicable law.

Customers should not return a product to the address printed on the shipping package unless PeachMoonCreek provides written return instructions. Fulfillment facilities may not accept unauthorized returns.

Returns and Exchanges

Returns, exchanges, cancellations, replacements, and refunds are governed by the separate PeachMoonCreek Refund Policy.

Because many physical products are produced specifically after an order is placed, returns based solely on buyer preference, incorrect sizing selection, or a change of mind may be restricted unless otherwise stated in the Refund Policy or required by applicable law.

This restriction does not apply to products that arrive damaged, defective, materially misprinted, or incorrect, or where applicable law provides the customer with additional rights.

Customers must contact PeachMoonCreek before sending any product back. Unauthorized returns may not be accepted or processed.

Order Changes and Cancellations

Customers should review all product selections, personalization details, quantities, sizes, colors, and shipping information before completing checkout.

Requests to change or cancel an order must be submitted as soon as possible. A request is not guaranteed to be approved.

Once an order has entered production, it may no longer be possible to modify or cancel it because the item is being made specifically for that order.

Nothing in this section limits cancellation or withdrawal rights that cannot legally be waived.

Lost, Delayed, or Marked-Delivered Packages

Customers should contact PeachMoonCreek if tracking information has not updated for an unusual period or if a package appears to be lost.

When tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Confirm the shipping address on the order

  • Check entrances, porches, mailrooms, parcel lockers, and other delivery locations

  • Ask household members, neighbors, building staff, or property management

  • Contact the shipping carrier for delivery details

PeachMoonCreek will reasonably assist with eligible carrier or fulfillment claims but cannot guarantee replacement or reimbursement for every package marked as delivered.

International Orders

International orders may be subject to customs duties, import taxes, brokerage charges, value-added tax, or other fees imposed by the destination country.

Unless checkout expressly states that these charges have been prepaid, the customer is responsible for paying them. PeachMoonCreek does not control customs processing times or charges imposed by government authorities, carriers, or financial institutions.

International customers are responsible for confirming that the products they order may be lawfully imported into their destination country.

Digital and Physical Product Distinction

Digital products are delivered electronically and do not include physical merchandise unless expressly stated.

Physical products are manufactured and shipped to the delivery address provided by the customer and do not include access to source artwork, editable design files, or digital downloads unless expressly stated.

Purchasing a physical product does not grant the customer permission to reproduce, extract, scan, trace, redistribute, or commercially use the artwork printed on that product.