Refund policy

REFUND, RETURN, AND CANCELLATION POLICY

Last updated: August 3, 2026

Thank you for shopping with PeachMoonCreek, home of Sugafoot Sweet by PeachMoonCreek™.

Please review this policy carefully before completing your purchase.

1. All Sales Are Final

Unless otherwise required by applicable law, all sales are final.

PeachMoonCreek does not generally accept returns, exchanges, or cancellations for:

  • Changes of mind

  • Buyer’s remorse

  • Accidental purchases

  • Incorrect product, size, color, style, or quantity selected by the customer

  • Incorrect personalization information submitted by the customer

  • Incorrect or incomplete shipping information submitted by the customer

  • Differences between screen colors and the appearance of a printed product

  • Minor variations resulting from the printing or manufacturing process

  • Failure to review a product description, size chart, file format, or product specifications before purchasing

  • Orders that arrive after a customer’s personal event, holiday, travel date, or preferred deadline when no guaranteed delivery date was provided

Most physical products sold by PeachMoonCreek are created through a print-on-demand process. Products are manufactured specifically after an order is placed and are not held in ready-made inventory.

Digital products may be delivered or made accessible immediately after purchase. For this reason, digital-product purchases are also final once the file, download link, or digital content has been delivered or accessed.

2. Personalized and Custom Products

All personalized, customized, made-to-order, and specially commissioned products are final sale.

Personalized products cannot generally be returned, exchanged, or refunded because they are created specifically according to the information supplied by the customer and cannot reasonably be restocked or resold.

Customers are responsible for carefully reviewing all personalization details before completing checkout, including:

  • Names

  • Initials

  • Dates

  • Wording

  • Spelling

  • Capitalization

  • Numbers

  • Colors

  • Sizes

  • Placement instructions

  • Uploaded photographs or artwork

  • Shipping information

PeachMoonCreek is not responsible for errors that appeared in the information submitted or approved by the customer.

A refund or replacement may be considered when the final product materially differs from the personalization information correctly submitted by the customer because of an error by PeachMoonCreek or its fulfillment partner.

3. Merchant or Fulfillment Errors

Although all sales are generally final, PeachMoonCreek will review claims involving a possible error by PeachMoonCreek, Printify, the applicable Print Provider, or another fulfillment partner.

Eligible concerns may include:

  • The customer received the wrong product

  • The customer received the wrong size or color when the correct option was ordered

  • The product arrived damaged

  • The product contains a manufacturing defect

  • The product contains a material printing error

  • A correctly submitted personalization was produced incorrectly

  • A product or digital file materially differs from what was purchased

  • A purchased digital file is missing, corrupted, or inaccessible because of an error on our behalf

  • An item is confirmed lost in transit before delivery

  • A portion of the order was not fulfilled

A slight difference in color, print placement, texture, sizing tolerance, or appearance that naturally results from the production method may not qualify as a defect.

4. How to Submit a Claim

Customers requesting assistance must email:

support@peachmooncreek.com

The email must include all of the following:

  1. Customer’s full name

  2. Order number

  3. Date of purchase

  4. A clear explanation of the concern

  5. Screenshots, photographs, video, or attachments supporting the claim

  6. Photographs of the entire product, when applicable

  7. Close-up photographs clearly showing the defect, damage, or error

  8. Photographs of the packaging and shipping label, when applicable

  9. The resolution being requested

The customer should submit all information in one email whenever reasonably possible.

Failure to provide sufficient information or evidence may delay the review or prevent PeachMoonCreek from verifying the claim.

5. Reporting Deadline

Claims involving damaged, defective, misprinted, missing, or incorrect physical products must be submitted within 30 calendar days of the confirmed delivery date.

Claims involving digital products should be submitted within 14 calendar days of purchase.

Claims submitted after the applicable reporting period may be denied because PeachMoonCreek or its fulfillment partner may no longer be able to verify or process the issue.

These deadlines do not limit rights that cannot lawfully be waived.

6. Photographic and Supporting Evidence

Clear supporting evidence is required for most physical-product claims.

Photographs should:

  • Be clear and well-lit

  • Show the complete product

  • Show the affected area close-up

  • Display the size tag or product label when relevant

  • Show the shipping package and mailing label when damage or an incorrect shipment is involved

  • Accurately represent the condition in which the order was received

Customers should retain the product and all original packaging until the claim has been reviewed.

The customer may also be asked to provide additional photographs, measurements, screenshots, or information reasonably necessary to investigate the concern.

7. Claim Review

Submitting a claim does not guarantee a refund, replacement, exchange, or store credit.

Each request will be reviewed individually based on:

  • The order records

  • The product listing

  • The information originally submitted by the customer

  • The evidence provided

  • Tracking and delivery information

  • The nature and severity of the issue

  • Whether the issue resulted from a customer selection or merchant error

  • Printify or the Print Provider’s findings

  • The availability of a replacement

  • Applicable consumer-protection requirements

PeachMoonCreek may submit the customer’s photographs and order information to Printify or the applicable Print Provider for investigation.

Claims involving fraudulent, altered, misleading, incomplete, or unverifiable evidence will be denied.

8. Available Resolutions

When PeachMoonCreek determines that a qualifying merchant, production, or fulfillment error occurred, we may offer one of the following remedies:

  • A replacement or reprint

  • A corrected digital file

  • Store credit

  • A partial refund

  • A full refund

  • Another reasonable resolution appropriate to the circumstances

The remedy offered will depend on the type and severity of the problem.

A cash refund is not guaranteed merely because a claim has been submitted or approved for assistance.

Except where applicable law requires a particular remedy, PeachMoonCreek reserves the right to determine whether a replacement, correction, store credit, partial refund, or full refund is the most appropriate resolution.

9. Store Credit

Depending on the circumstances, PeachMoonCreek may issue store credit instead of a monetary refund.

Store credit may be considered when:

  • The product remains usable

  • The issue is minor or cosmetic

  • A replacement is unavailable

  • A customer received an incorrect non-personalized item

  • A courtesy adjustment is appropriate

  • A claim does not qualify for a cash refund but assistance is offered as a customer-service accommodation

Store credit is issued solely at PeachMoonCreek’s discretion unless otherwise required by law.

Store credit:

  • Has no cash value

  • Cannot be redeemed for cash

  • Cannot be transferred or resold

  • Must be used through PeachMoonCreek

  • May be subject to an expiration date if one is disclosed when the credit is issued

  • May not be combined with certain promotions

  • Does not include original shipping charges unless expressly stated

The amount of store credit may be equal to or less than the original purchase price, depending on the circumstances.

10. Personalized-Product Resolutions

Personalized products are not eligible for a refund, return, or exchange when the product was created according to the information submitted or approved by the customer.

When PeachMoonCreek or its fulfillment partner makes a verified error on a personalized product, the preferred remedy will generally be:

  1. A corrected replacement or reprint;

  2. Store credit when a replacement is not practical; or

  3. A refund when required by law or specifically approved by PeachMoonCreek.

PeachMoonCreek reserves the right to correct the error before considering a monetary refund.

11. Sizing Concerns

Customers are responsible for reviewing the product-specific size chart before ordering apparel or other size-dependent merchandise.

An item that matches the ordered size is not considered defective merely because it does not fit as the customer expected.

PeachMoonCreek does not provide refunds, replacements, or exchanges when:

  • The customer selected the wrong size

  • The customer did not review the size chart

  • The customer’s preferred fit differs from the product description

  • The garment measurements fall within a reasonable manufacturing tolerance

A sizing claim may be considered if the customer received a size different from the size shown on the order or the garment materially differs from the published measurements.

12. Color and Print Variations

Product photographs and digital mockups are intended to represent the product as accurately as reasonably possible.

However, colors may appear differently because of:

  • Monitor or device settings

  • Screen brightness

  • Lighting

  • Fabric or product material

  • Printing method

  • Ink absorption

  • Product texture

  • Normal production variation

Minor differences in color, brightness, positioning, scale, texture, or print appearance are not automatically considered defects.

A claim may be considered when the product contains a substantial production error that materially affects the intended design.

13. Digital Products

Because digital products cannot be physically returned, all digital-product sales are final once the content has been delivered, downloaded, or accessed.

Refunds are not provided because:

  • The customer changed their mind

  • The customer no longer needs the product

  • The customer lacks compatible software or equipment

  • The customer expected a physical product when the listing identified it as digital

  • The customer does not know how to use, print, edit, or download the file

  • The customer purchased the wrong format

  • The customer’s printer produces different colors or results

  • The customer did not review the product description

Customers experiencing a legitimate technical issue should email support@peachmooncreek.com.

When a purchased file is confirmed to be corrupted, incomplete, inaccessible, or materially incorrect because of an error by PeachMoonCreek, we may provide a corrected file, replacement download, store credit, or refund as appropriate.

14. Cancellations and Order Changes

Because orders may be submitted to production shortly after purchase, cancellations and changes are not guaranteed.

Customers should email support@peachmooncreek.com immediately after discovering an order error.

Once an order has entered production, it cannot generally be canceled, changed, or refunded.

This includes changes to:

  • Size

  • Color

  • Quantity

  • Product type

  • Personalization

  • Shipping address

  • Design selection

An unapproved cancellation request does not prevent the order from being produced or shipped.

15. Incorrect Customer Information

PeachMoonCreek is not responsible for costs or delivery problems caused by incorrect information provided by the customer.

This includes:

  • Incorrect mailing addresses

  • Missing apartment or unit numbers

  • Incorrect email addresses

  • Misspelled names

  • Incorrect personalization

  • Wrong sizes or colors

  • Incomplete delivery information

If an order must be reprinted or reshipped because of incorrect customer-provided information, the customer may be required to pay the replacement and shipping costs.

16. Shipping Charges

Original shipping charges are generally non-refundable after an order has shipped.

Shipping charges may be refunded when:

  • The entire order was canceled before production and shipment

  • PeachMoonCreek charged an incorrect shipping amount

  • The order could not be fulfilled

  • The shipment was confirmed lost before delivery

  • Applicable law requires the shipping charge to be refunded

  • PeachMoonCreek expressly approves the refund

Additional or upgraded shipping costs voluntarily selected by the customer may not be refundable.

17. Return Authorization

Customers must not mail products to PeachMoonCreek, Printify, a Print Provider, or the return address shown on a package without written authorization.

Print-on-demand facilities may not accept or process unauthorized returns.

A package sent without authorization may be refused, donated, destroyed, or otherwise become unrecoverable. Sending an unauthorized return does not guarantee a refund or store credit.

In many cases, a damaged or defective product does not need to be returned. Customers must wait for written instructions before mailing anything.

18. Refund Processing

When a monetary refund is approved, it will generally be issued to the original payment method.

The time required for a refund to appear depends on the customer’s bank, card issuer, payment provider, and Shopify’s payment-processing system.

PeachMoonCreek does not control the time required for a financial institution to post an approved refund.

Shipping charges, expedited-production charges, taxes, or other fees will be included only when expressly approved or required by law.

19. Refused and Unclaimed Packages

Refunds are not guaranteed for packages that are:

  • Refused by the customer

  • Not collected from a carrier or customs office

  • Returned because of an incorrect or incomplete address

  • Returned because the customer failed to pay customs duties or import charges

  • Marked delivered by the carrier

  • Abandoned during customs processing

Any reprint, reshipment, refund, or store credit offered in these situations is at PeachMoonCreek’s discretion unless otherwise required by law.

20. Unauthorized Payment Disputes

Customers should contact support@peachmooncreek.com before filing a chargeback or payment dispute so that PeachMoonCreek has a reasonable opportunity to investigate the concern.

Filing a chargeback does not automatically establish that a customer is entitled to a refund.

PeachMoonCreek reserves the right to provide the payment processor with relevant records, including:

  • Order information

  • Tracking records

  • Delivery confirmation

  • Product descriptions

  • Personalization approvals

  • Customer communications

  • This Refund Policy

  • Evidence that digital content was delivered or accessed

Nothing in this section prevents a customer from exercising lawful rights through their bank or payment provider.

21. Abuse of This Policy

PeachMoonCreek may deny a claim when there is reasonable evidence of:

  • Fraud

  • Repeated abusive refund requests

  • Altered or staged damage

  • False statements

  • Manipulated photographs or screenshots

  • Failure to provide requested evidence

  • Attempted return of a different product

  • Unauthorized use, modification, or destruction of the product

  • Violation of product licensing terms

PeachMoonCreek may also limit or refuse future orders from customers who misuse the refund, replacement, chargeback, or store-credit process, to the extent permitted by law.

22. Marketplace Purchases

This policy applies to purchases made directly through the PeachMoonCreek Shopify store.

Purchases made through Etsy, TikTok Shop, Shop, Amazon, or another marketplace may also be governed by that marketplace’s mandatory refund, return, or buyer-protection rules.

When marketplace rules conflict with this policy, the applicable mandatory marketplace requirements may control.

23. Customer Rights

Nothing in this policy limits any refund, cancellation, replacement, warranty, conformity, or consumer-protection right that cannot legally be excluded or waived.

If applicable law requires a remedy that differs from this policy, PeachMoonCreek will provide the remedy required by that law.

24. Contact Information

All refund, replacement, order-error, and store-credit requests must be submitted to:

Email: support@peachmooncreek.com
Business: PeachMoonCreek LLC.
Store: Sugafoot Sweet by PeachMoonCreek™
Business location: Georgia, United States

To help us review your concern, include:

  • Your full name

  • Your order number

  • Your purchase date

  • A clear explanation of the concern

  • Relevant photographs, screenshots, videos, or attachments

  • The resolution you are requesting

25. Changes to This Policy

PeachMoonCreek may update this Refund, Return, and Cancellation Policy to reflect changes in our products, fulfillment partners, store practices, marketplace requirements, or legal obligations.

The policy in effect on the date of purchase will generally apply to that order unless applicable law requires otherwise.

The “Last updated” date at the top identifies the most recent revision.